FAQ
WILL THESE PRODUCTS WORK WITH MY EDITING PROGRAM?
Most products are notated with the programs they are compatible with. Most Overlays are compatible with any major editing program ( Premiere Pro, Final Cut, DaVinci Resolve, Avid, Sony Vegas).
HOW DO I USE PRESETS?
You’ll find a ‘READ ME’ file included with your purchase with a license and instructions on how to use the product. Most of these premium editing packs will also include a link to a video tutorial for further instruction and helpful guidance.
I LOST MY DOWNLOAD LINK
Use the contact form below to reach out. Please include your email address you ordered with and your order # for fastest resolution.
WHY IS MY DOWNLOAD LINK IN A PDF?
Some products that are over 500MB are provided via PDF. You will see the PDF as a downloadable item after purchase via email. Simply save the PDF and use the download link at the top.
WHAT IS YOUR RETURN POLICY?
We are unable to offer refunds or returns due to the nature of digital products. All sales are final.
Who Is Austin Newman?
I created Video Milkshake and am typing this! I run a YouTube channel where I share editing tutorials, gear reviews and filmmaking content - come say hello!
WHAT DOES THE LICENSE COVER?
Unless you have contacted us and purchased an Agency or Enterprise license, your product automatically comes with a Basic Production License which covers most people. From YouTube videos to Motion Pictures and client projects. For specific information, here is a list of coverages.
DO YOU HAVE AN AFFILIATE PROGRAM?
Yes we do! We always appreciate feedback from our creators and professionals who use our products regularly. If you're satisfied with our products and believe that your community would benefit from them as well, we would love to hear from you! To apply, fill out this brief application.